TAM Airlines

My boyfriend and I booked multiple flights on Tam to travel to brazil from LAX and throughout different cities in The country for World Cup. The service on the flights was just ok but the real issue for us started on our flights leaving Brazil to return home. We received a notification via email stating that my itinerary was canceled and reassigned from business class to economy literally the day before travel (my boyfriend was still booked for his original business class seat). When we called to fix the reservation, they told us they were unsure how this happened but we would have to book and pay for an entirely new ticket for me to get my original business class seat again.we were upset, but willing to deal with me sitting apart from each other in different classes (even though I paid for a business class ticket). The real kicker was the next day when we went to check in at GRU international airport in Sao Paulo. The check-in desk said that now my boyfriend's itinerary was also cancelled just that morning due to "overbooked flight." As you can imagine we were very frustrated at this point and we we're told to go to the TAM service office in Sao Paulo to resolve the issue. At the Tam office, the man who helped us told us he was unsure how the reservation got cancelled and now since the flight is over booked it was impossible for him to out my boyfriend back on the flight.. He told us that the next flight leaving back to LAX wouldn't be available until July 3rd (5 days later!) and that my boyfriend would need to purchase another ticket in order for them to put him on that flight. I asked for a representative who spoke English in which he informed me that there was no one. All of a sudden a lady with a british accent came out from the back (speaking perfect English), right after he told us that there was no one who spoke English that works there. I was losing my temper. It was obvious that this airline was trying to steal our money and acted very unsympathetic to the fact that all of the circumstances affecting us were completely their fault! They wanted to charge us for cancelled itineraries that we paid the full price for that they cancelled internally for an overbooked flight without our consent?! Even worse without any notice!! Is that even legal?? We ended up having to fly separately and he had to book another completely different ticket with a completely different airline (another $2000 to get home that we had to come out-of-pocket for!).. They wouldn't even provide so much as a voucher, even considering the money that we lost from their error ($5000 or my cancelled business class itinerary and his entire itinerary)! After this experience and the fact that TAM has no regard for customer service or even any regard to humanity period, we will obviously NEVER fly TAM airlines again to Travel in South America. They are cheap, inconsiderate thieves who deserve to be bankrupt! We want to warn everyone who is considering TAM as their airline of choice to rethink your decision. You could be a victim of their incompetent and corrupt ways of doing business. Don't be fooled, choose another airline and you won't regret it! TAM Airlines is by FAR the worst airline (I travel at least 15-20 times a month) that I have ever experienced. They will steal your money and will do anything to make your trip as inconvenient (and costly!) as possible. Do yourself a favor, and do NOT fly TAM Airlines. They are frauds!

I am a US citizen 25 yrs citibank MC client 15++ yrs client of bank services I do not recommend citibank for those that live abroad I thought as a global bank I am covered but for the 2 time in less than 2 months my credit card has been blocked for use at overseas city wher ei live!!!! and in this case super market where i always shop (for an amount of equivalant os $110) !!!!! I am hosting a brunch today and went to get sparkling wine & food embarraessed to death when my credit card is rejected (w/o) reason at high end market where I shop all the time with this credit card!!! hello what is the issue CITIBANK!!!!!!! can't call USA from a supermarket in brazil have to come home to do so!!!!!! cab there cab back just to be further stressed out by citibank credit services customer service finally after screaming I get put through to fraud dept supervisor (as she identified hersefl!!!!) Nikki VFR7VL8 (is that really a superivor?? you tell me citibank) she gives me every excuse you traveked and didn't tell us --- I have lived in brazil last 14 yrs use this card here all the time at this market all the time what is issue for $110 ?? card must be broken chipped no got it from you 2 yrs ago normal use it was the reader at supermarket use that place all the time and they used 2 terminal so if it is metal strip I would not have been able to buy at another market after talking to citibank so the truth is that citibank randomly will block your credit card acct!!!!! I spent over US$100 coming and going from supermarket to resolve this was told my citi fraud dept to call customer service to have a new card sent to me another aggrating 1+++ hrs experience againa fter screaming i get a "supervospr " on the line regular customer service rep can't help me!!!!!!!!1 i speak to Michele ID#LB057 again though i called it in 1 1/2 months ago have to give them my international address they have my telephone number in brazil but don't call to see if all if ok (but jusy cut off my card) I Have spent over US$100 on taxis all "suervisor" can do is give me 1000 thbak you point ($50 marshalll gift card at best --- no marshalles in brazil) why can't i just get a $100 credit to my credit card?????????? I pay 3% ON EACH PUCHASE I MAKE ON THAT CREDIT CRAD FOR 14 YRS THAT I LIVE IN BRAZIL --- I KNOW INSANE!!!! I'LL GO TO US in 2013 gotta let citibank card go and all you wnat to give me for my lost time, stress, $100 spent oh and not all items where available when i went to 2 perini markets --- so now only somple lunch all out of smoked salmon!!!!!!!!! let see if citibank responses to thsi posting --- will let you all know if they really care about a t 25yr customer and what is resolved but i can off course also sue for all this agrression stress etc it's 1:22am here not what i want to be doing pre new yers eve michele could credit me $100 the wonderful U.S. legal system will grant me sooooooooooo much more and stress and imagine the embarrassment I suffered for the second time!!!!!!!!!! figure it out citi bank this is not acceptable!!!!!!!!!!!!!!!!! i await your mmediate response

TAM’s abusive, unfair and unnecessary overweight baggage fees I traveled from Salvador Bahia Brazil (return) to East London South Africa via Johannesburg as an invited guest of South Africa’s arts & culture department Upon returning to Brazil I was unjustly charged overweight luggage fees for my suitcase 26 kilos and duty free wines & amarula I bought at dtuy free in Johannesburg airport (TAMBO) TAM claims that my ticket was bought separately and that I only have a right to 23kilos between Sap Paulo & Salvador bahia 5 kilo carry on And no duty free I see as I was a target of biased profiling I traveled for 9 – 10 days Left Salvador bahia with same carry on which was not weighed in because it constituted that I had an international connection via sao Paulo My luggage on way out was 24 kilos No problem Leaving cape town dec 8 2012 it was 24 kilos there also In Sao Paulo my suitcase weighed in at 26 kilos (like me gained weight on the flight) Independently as an international flight connection I have a right to 2 32 kilo suitcases!!! And my international duty free all I was bringing was 9 of 12 wine/amarula bottles allowed by Brazilian customs laws Harassed in SP by TAM connecting flight agents that my ticket was bought separately this is what was sent to me by my hosts --- on way out of brazil no issues with luggage weight retrun I am told tkt purchased separtely: YOUR ITINERARY PASSENGER(S): ALICIAMS SANABRIA BOOKING REF: 8LL5I6 ISSUE DATE: 24 NOVEMBER 2012 CONTACT INFORMATION ----------------------------------------------------------------------------- AGENCY: SURE ROYAL TRAVEL HEAD OFFICE 112 COWEY ROAD . DURBAN SOUTH AFRICA PHONE: 27 3* 208 **** FAX: 27 3* 208 **** WED 28 NOVEMBER 2012 FLIGHT - SALVADOR BA TO SAO PAULO SP ----------------------------------------------------------------------------- DEPARTURE: 28 NOV 12:50 - D.L.E.MAGALHAES ARRIVAL: 28 NOV 16:25 - GUARULHOS INTL, TERMINAL: 1 FLIGHT: JJ 3805 - TAM LINHAS AEREAS FLIGHT BOOKING REF: 8LL5I6 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - BOOKING STATUS: CONFIRMED CLASS: ECONOMY (W) NON SMOKING DURATION: 02:35 MEAL: SNACK - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - AIRCRAFT OWNER: JJ TAM LINHAS AEREAS EQUIPMENT: AIRBUS INDUSTRIE A320-100/200 OPERATED BY TAM LINHAS AEREAS, JJ WED 28 NOVEMBER 2012 FLIGHT - SAO PAULO SP TO JOHANNESBURG ZA ----------------------------------------------------------------------------- DEPARTURE: 28 NOV 18:30 - GUARULHOS INTL, TERMINAL: 2 ARRIVAL: 29 NOV 07:20 - O.R. TAMBO INTL, TERMINAL: A FLIGHT: SA 223 - SOUTH AFRICAN AIRWAYS FLIGHT BOOKING REF: 8LL5I6 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - BOOKING STATUS: CONFIRMED CLASS: ECONOMY (Q) NON SMOKING DURATION: 08:50 MEAL: BREAKFAST/DINNER - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - AIRCRAFT OWNER: SA SOUTH AFRICAN AIRWAYS EQUIPMENT: AIRBUS INDUSTRIE A330-200 OPERATED BY SOUTH AFRICAN AIRWAYS, SA THU 29 NOVEMBER 2012 FLIGHT - JOHANNESBURG ZA TO EAST LONDON ZA ----------------------------------------------------------------------------- DEPARTURE: 29 NOV 10:05 - O.R. TAMBO INTL, TERMINAL: B ARRIVAL: 29 NOV 11:35 - EAST LONDON FLIGHT: SA 471 - SOUTH AFRICAN AIRWAYS FLIGHT BOOKING REF: 8LL5I6 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - BOOKING STATUS: CONFIRMED CLASS: ECONOMY (V) NON SMOKING DURATION: 01:30 MEAL: SNACK - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - AIRCRAFT OWNER: SA SOUTH AFRICAN AIRWAYS EQUIPMENT: BOEING 737-800 OPERATED BY SOUTH AFRICAN AIRWAYS, SA TUE 04 DECEMBER 2012 FLIGHT - EAST LONDON ZA TO JOHANNESBURG ZA ----------------------------------------------------------------------------- DEPARTURE: 04 DEC 17:20 - EAST LONDON ARRIVAL: 04 DEC 18:50 - O.R. TAMBO INTL, TERMINAL: B FLIGHT: SA 480 - SOUTH AFRICAN AIRWAYS FLIGHT BOOKING REF: 8LL5I6 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - BOOKING STATUS: CONFIRMED CLASS: ECONOMY (Y) NON SMOKING DURATION: 01:30 MEAL: SNACK - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - AIRCRAFT OWNER: SA SOUTH AFRICAN AIRWAYS EQUIPMENT: BOEING 737-800 OPERATED BY SOUTH AFRICAN AIRWAYS, SA SUN 09 DECEMBER 2012 FLIGHT - JOHANNESBURG ZA TO SAO PAULO SP ----------------------------------------------------------------------------- DEPARTURE: 09 DEC 10:10 - O.R. TAMBO INTL, TERMINAL: B ARRIVAL: 09 DEC 16:30 - GUARULHOS INTL, TERMINAL: 2 FLIGHT: SA 222 - SOUTH AFRICAN AIRWAYS FLIGHT BOOKING REF: 8LL5I6 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - BOOKING STATUS: CONFIRMED CLASS: ECONOMY (T) NON SMOKING DURATION: 10:20 MEAL: DINNER/LUNCH - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - AIRCRAFT OWNER: SA SOUTH AFRICAN AIRWAYS EQUIPMENT: AIRBUS INDUSTRIE A330-200 OPERATED BY SOUTH AFRICAN AIRWAYS, SA SUN 09 DECEMBER 2012 FLIGHT - SAO PAULO SP TO SALVADOR BA ----------------------------------------------------------------------------- DEPARTURE: 09 DEC 20:10 - GUARULHOS INTL, TERMINAL: 1 ARRIVAL: 09 DEC 21:42 - D.L.E.MAGALHAES FLIGHT: JJ 3178 - TAM LINHAS AEREAS FLIGHT BOOKING REF: 8LL5I6 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - BOOKING STATUS: CONFIRMED CLASS: ECONOMY (Q) NON SMOKING DURATION: 02:32 MEAL: SNACK - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - AIRCRAFT OWNER: JJ TAM LINHAS AEREAS EQUIPMENT: AIRBUS INDUSTRIE A321 OPERATED BY TAM LINHAS AEREAS, JJ TAM does use this strategy --- dealt with this 10 years ago when I was getting a Masters at cornell university in the united states and flying frequently between USA and Brazil. Since then I do not buy ticket of TAM but when I get invited to speak or be present at international events and do not buy my own ticket I have to deal with these abuses by TAM Last year I went to South Africa as an Africa Daispora expert for an African union meeting same flight patterns and luggage weight was not an issue so why so this year I will post this to other sites English, south Africa internation star alliance (reason south African airlines uses tam for other destinations other than Sao Paulo) but then TAM does not recognize you are on an international ticket and charges unjust and unnecessary overweight luggage fees And to top it off 2 of bottles duty free (that I had to check in and pay overweight luggage on total of Brazilian real $165.00 (US$85) were broken!!!! And TAM would not take responsibility for that so TAM owes me $165.00 unjust overweight luggage fees And R200 (Brazil price to replace 2 1 liter bottles of amarula) Awaiting TAM airline response TAM abusivas, injustas e desnecessárias com sobrepeso as taxas de bagagem Eu viajei de Salvador Bahia Brasil (retorno) para East London África do Sul via Joanesburgo como um convidado de artes da África do Sul e Departamento de Cultura Ao retornar ao Brasil, foi injustamente cobrado taxas para mala de bagagem acima do peso 26 quilos e meu dever vinhos livres e Amarula eu comprei no dtuy livre no aeroporto de Joanesburgo (Tambo) Reivindicações da TAM que meu bilhete foi comprado separadamente e que eu só tenho o direito de 23kilos entre a SAP Paulo & Salvador Bahia 5 quilo continuar E não isento de direitos Eu vejo como eu era um alvo do perfil tendenciosa Eu viajei por 9 a 10 dias Esquerda Salvador bahia continuar com mesmo Ponderado que não foi constituído em Porque é que eu tinha uma ligação internacional via São Paulo Minha bagagem estava no caminho para fora 24 quilos Não há problema Deixando de Cape Town, em agosto de 2012, foi 24 dez quilos Também há Em São Paulo, a minha mala pesava 26 quilos (como eu ganhei peso no vôo) Independentemente de conexão como um vôo internacional que eu tenho o direito de fevereiro 32 malas quilo! E meu dever internacional livre tudo o que eu estava levando era de 9, de 12 de vinho / garrafas de Amarula permitido pelas leis brasileiras aduaneiras Assediados em SP vôo de conexão por agentes da TAM que foi o meu bilhete comprado separadamente é o que foi enviado a mim por meus anfitriões --- em sair do Brasil sem problemas com peso de bagagem me disseram tkt retrun separtely Comprado: SEU ITINERÁRIO   PASSAGEIROS (S): ALICIAMS SANABRIA   REF RESERVAS: 8LL5I6 DATA DE EMISSÃO: 24 de novembro de 2012     INFORMAÇÕES DE CONTATO -------------------------------------------------- --------------------------- AGÊNCIA: CERTEZA DE VIAGEM SEDE REAL          112 Estrada Cowey              .          DURBAN          ÁFRICA DO SUL TELEFONE: 27 3* 208 **** FAX: 27 3* 208 ****   QUA 28 de novembro de 2012 VÔO - BA SALVADOR PARA SAO PAULO SP -------------------------------------------------- ---------------------------     PARTIDA: 28 de novembro 12:50 - D.L.E.MAGALHAES     CHEGADA: 28 de novembro 16:25 - Guarulhos Intl, TERMINAL: 1     VOO: JJ 3805 - TAM Linhas Aéreas     REF reserva de voo: 8LL5I6     -------------------------------------     RESERVAS STATUS: CONFIRMADO     CLASSE: ECONOMIA (W)     NÃO FUMAR     DURAÇÃO: 02:35     Refeição: LANCHE     -------------------------------------     Proprietário da aeronave: JJ TAM Linhas Aéreas     EQUIPAMENTO: AIRBUS INDUSTRIE A320-100/200     Operado pela TAM Linhas Aéreas, JJ   QUA 28 de novembro de 2012 VÔO - SAO PAULO SP para Joanesburgo ZA -------------------------------------------------- ---------------------------     PARTIDA: 28 de novembro 18:30 - Guarulhos Intl, TERMINAL: 2     CHEGADA: 29 de novembro 07:20 - O.R. TAMBO INTL TERMINAL: A     VOO: SA 223 - SUL-AFRICANO AIRWAYS     REF reserva de voo: 8LL5I6     -------------------------------------     RESERVAS STATUS: CONFIRMADO     CLASSE: ECONOMIA (Q)     NÃO FUMAR     DURAÇÃO: 08:50     REFEIÇÃO: almoço / jantar     -------------------------------------     Proprietário da aeronave: Sul Africano Airways SA     EQUIPAMENTO: Airbus Industrie A330-200     Operado pela Sul-Africano Airways, SA   Qui 29 de novembro de 2012 VÔO - EAST LONDON para Joanesburgo ZA ZA -------------------------------------------------- ---------------------------     PARTIDA: 29 de novembro 10:05 - O.R. TAMBO INTL TERMINAL: B     CHEGADA: 29 de novembro 11:35 - EAST LONDON     VOO: SA 471 - SUL-AFRICANO AIRWAYS     REF reserva de voo: 8LL5I6     -------------------------------------     RESERVAS STATUS: CONFIRMADO     CLASSE: ECONOMIA (V)     NÃO FUMAR     DURAÇÃO: 01:30     Refeição: LANCHE     -------------------------------------     Proprietário da aeronave: Sul Africano Airways SA     EQUIPAMENTO: BOEING 737-800     Operado pela Sul-Africano Airways, SA   Ter 04 de dezembro de 2012 VÔO - EAST LONDON para Joanesburgo ZA ZA -------------------------------------------------- ---------------------------     PARTIDA: 04 de dezembro 17:20 - EAST LONDON     CHEGADA: 04 de dezembro 18:50 - O.R. TAMBO INTL TERMINAL: B     VOO: SA 480 - SUL-AFRICANO AIRWAYS     REF reserva de voo: 8LL5I6     -------------------------------------     RESERVAS STATUS: CONFIRMADO     CLASSE: ECONOMIA (Y)     NÃO FUMAR     DURAÇÃO: 01:30     Refeição: LANCHE     -------------------------------------     Proprietário da aeronave: Sul Africano Airways SA     EQUIPAMENTO: BOEING 737-800     Operado pela Sul-Africano Airways, SA   Dom 9 de dezembro de 2012 VÔO - ZA JOHANNESBURG para São Paulo SP -------------------------------------------------- ---------------------------     PARTIDA: 09 de dezembro 10:10 - O.R. TAMBO INTL TERMINAL: B     CHEGADA: 09 de dezembro 16:30 - Guarulhos Intl, TERMINAL: 2     VOO: SA 222 - SUL-AFRICANO AIRWAYS     REF reserva de voo: 8LL5I6     -------------------------------------     RESERVAS STATUS: CONFIRMADO     CLASSE: ECONOMIA (T)     NÃO FUMAR     DURAÇÃO: 10:20     REFEIÇÃO: jantar / almoço     -------------------------------------     Proprietário da aeronave: Sul Africano Airways SA     EQUIPAMENTO: Airbus Industrie A330-200     Operado pela Sul-Africano Airways, SA   Dom 9 de dezembro de 2012 VÔO - SAO PAULO SP para Salvador BA -------------------------------------------------- ---------------------------     PARTIDA: 09 de dezembro 20:10 - Guarulhos Intl, TERMINAL: 1     CHEGADA: 09 de dezembro 21:42 - D.L.E.MAGALHAES     VOO: JJ 3178 - TAM Linhas Aéreas     REF reserva de voo: 8LL5I6     -------------------------------------     RESERVAS STATUS: CONFIRMADO     CLASSE: ECONOMIA (Q)     NÃO FUMAR     DURAÇÃO: 02:32     Refeição: LANCHE     -------------------------------------     Proprietário da aeronave: JJ TAM Linhas Aéreas     EQUIPAMENTO: Airbus Industrie A321     Operado pela TAM Linhas Aéreas, JJ TAM faz usar esta estratégia --- lidou com esta há 10 anos quando eu estava ficando um mestrado na Universidade de Cornell, nos Estados Unidos e voar com freqüência entre EUA e Brasil. Desde então eu não comprar o bilhete da TAM, mas quando sou convidado para falar ou estar presente em eventos internacionais e não comprar meu próprio bilhete eu tenho que lidar com estes abusos pela TAM No ano passado eu fui para a África do Sul como um especialista em África Daispora para uma reunião da União Africano padrões de vôo mesmo peso e bagagem não foi um problema então por que por isso este ano Vou postar isso para outros sites Inglés, Sul internacionalmente Africa Star Alliance (Sul Africano Airlines usa a razão também para outros destinos que não São Paulo), mas, em seguida, a TAM não reconhece Você está em uma passagem internacional e acusações injustas e desnecessárias taxas de bagagem com excesso de peso E como se não bastasse 2 de garrafas duty free (que eu tinha de check-in e pagar bagagem acima do peso no total de real brasileiro $ 165,00 (EUA $ 85) foram quebrados! TAM E não assumir a responsabilidade de que a TAM Então me deve $ 165,00 injustas taxas de bagagem com excesso de peso E R200 (preço para substituir Brasil 02 de janeiro garrafas de litro de Amarula) Aguardando resposta aerolinha TAM

In February I paid for two tickets for me and my fiancé to travel on April 11 of 2012 from JFK to Rio de Janeiro. I have dual citizenship and he is american, and we would be taking our two dogs with us. So I called in March to confirm the booking of the dogs and our flight. I was told that I had to call next week to see if the bookings were confirmed but it shouldn't be a problem for traveling if I had all the proper documentation necessary. So, I called the following week and they told me that they hadn't heard back but to call the following week and so forth that went on.. so, meanwhile, I took both the dogs to the vet to get their shots, sent the documents to Albany to get approval by the Department of Agriculture which only has validation for 10 days. So, after all that, I called TAM today April 10 just to see if everything was okay and was told that my request was denied. So I asked the reason and got the answer that they were all booked but that I had to call my travel agency where I had gotten the tickets, change the date, pay the $150 fine for changing the dates, then request again with a minimum of 24 hours the booking for both dogs to fly. However, this time, the agent advised that I could be again denied for that flight too. This is not a free service and they are not doing me a favor, just for the dogs to fly on the same flight cost $300. I asked if there was a way that I could check when a flight was available for both dogs to fly and that I could book that, then pay the fine to re-book my flight, but I was told that it was not their procedure and there was nothing they could do. I felt like I was being handled after staying on the phone for more than 1 hour while they were checking with a supervisor on what they should tell me. I got a lot of apologies but nothing got resolved, I don't understand why I need to pay out of my pocket to change dates when there is no guarantee to take the dogs with me. I did nothing wrong. This seemed outrageous to me to keep paying fines and request the dogs to fly but to be denied. How is this common sense? Why did it take TWO MONTHS of me calling to be denied the day before I fly out!!?? I have already rented a vehicle to drive to the airport which I now also have to pay to extend the days for the fact that we are moving to Rio and had to sell both our vehicles. Just seems like I am paying money that I don't have since I am not working when it's not my fault for a *** procedure on their part. They did not seem interested in resolving this with me. What can I do?

I was a passenger on flight from New York to Rio. Mistakenly I left on board (5:30AM) I immediately realized my mistake and tried to recover my property, : 1) the door was closed when I returned, 2) no TAM employees at the gate 3) my connecting flight was leaving I had to leave. I know for a fact that the people who cleaned the plane know or stoled my wallet and the two computer tablets They never turned in my wallet and two tablet computers. Of course TAM is ignore my inquiry. THIS AIRLINE IS VERY UNFRIENDLY AND NOT VERY REPEATABLE